For customers with an paid Scianta Analytics software license we provide Enterprise-class Support with targeted response times, telephone contact, access to support portals and software upgrades.
Case Priority Levels
Scianta Analytics offers different response times and case handling based on case priority levels.
- P1 = A production installation of purchased Scianta Analytics software is completely inaccessible or the majority of its functionality is unusable.
- P2 = One or more important features of purchased Scianta Analytics software has become unusable.
- P3 = Any other case where a feature of purchased Scianta Analytics software is not operating as documented.
- P4 = All enhancement requests and general questions.